• Home
  • Web Design
  • Why Online Response Time is SOOO Important in Creating Trust
Comments 0 0 425 Views

Why Online Response Time is SOOO Important in Creating Trust

In this day in age online response time can be the separator to your competition and closing the deal.  Consumers want a response almost immediately when shopping for products and services online and they have a question.  I feel very strongly about this because as a web developer, I purchase allot online and what helps me greatly make a buying decision is the response time of the company I am buying from.

I decided to take this topic to a group on Facebook and see what there thoughts were.  Take a look below at what was said and feel free to comment and the bottom of this post with your thoughts on the matter.

Deb Webb An immediate response shows interest and dedication to providing value. Comments/questions show interest in what is being offered, if a customer asked a retail clerk something it would be considered rude if that clerk was preoccupied with their cell phone. Same idea.
[divider top=”0″]

Barbara Grassey Online response time as in YOU, PERSONALLY? Or online response time as in a live chat service or other customer service rep?
 [divider top=”0″]

Jarrett Gucci Yes both because either is a response.
 [divider top=”0″]

Barbara Grassey I have slowed my online response time down to train my clients and prospects. I am not available to them 24/7. BUT… my business is not supposed to be a 24/7//365 business. And while I provide personal service, I am not at their beck and call. But that’s also a planned component of the way I do business. Other businesses (especially things like utility companies) should respond immediately.
[divider top=”0″]

Jarrett Gucci Response time of course is leveled by industry but we are talking online response only. Phone calls are a whole other topic.
[divider top=”0″]

Barbara Grassey That’s good because I avoid phone calls. 🙂 If I get an email after 5 eastern on a Friday, and it’s not an emergency (and it never is), I don’t send a response until Monday morning. My office is closed for the weekend.
[divider top=”0″]

Jarrett Gucci Auto responder Barbara?
[divider top=”0″]

Barbara Grassey Nope. But then, I’m a bitch. I’ve thought about putting up that little autoresponder saying “We’ll respond on such and such” or “We’re closed for the weekend” but most of my clients know me.
[divider top=”0″]

Brenda Ellison I have always shunned auto responders. I don’t like them for myself and I don’t like seeing messages from them. Consider what it takes to build trust and reputation….personal response,one to one connection, referral. It doesn’t always have to be in person or on the phone. It can be emailing, messaging, skyping or posting but direct contact is important.
[divider top=”0″]

Jarrett Gucci I am a fan of auto responders when it makes sense. For example I always turn them on when I am out of the office so if it is a new prospect they can know when to expect a reply.
[divider top=”0″]

Brenda Ellison I think it depends on your business and you are right Jarrett Gucci, for those who have a Monday through Friday business it absolutely makes sense. It strictly depends on your business so I guess I would reword the question. What type of business do you have? How do you respond to consumer/customer/potential client?
[divider top=”0″]

Brenda Ellison If you are a plumber, electrician, hurricane emergency service, law enforcement, pet rescue, doctor, lawyer, medical supply company, web hosting…all these things need immediate response teams. How do you handle it? It is dependent on what you are providing and how important it is. The most important thing is how you respond.
[divider top=”0″]

Brenda Ellison ‎Barbara Grassey is never going to need an online response system unless her customer or she doesn’t do the right job between Monday and Friday…If you were out of power or your website was down what would you expect from the company you were paying? It is relative to the business.
[divider top=”0″]

Previous THE DOS AND DON'TS OF WEB DESIGN - PART 3
Next 8 Top Tips on Writing an Effective Blog Post
Category Web Design

About author

Jarrett Gucci
Jarrett Gucci 289 posts

Jarrett Gucci is the owner of Dynasty Web Solutions. A full service Internet presence provider specializing in WordPress development for business owners. Jarrett Gucci along with his team of professionals have designed over 400 WordPress websites. Jarrett Gucci believes strongly in creating websites that are unique, functional and generate referrals.

You might also like

Web Design 0 Comments

Landing Pages: SEO vs. SEM

Obtaining website visitors through search engines falls into two major categories — search engine optimization (SEO or organic search) and search engine marketing (SEM or paid search). While both techniques

Web Design 0 Comments

50 Simple Tips for Improving Your Website

This checklist provides 50 simple ways for you to make your website even better! 1. Use .htaccess to redirect the non-www version of your website to the www version. 2.

Web Design 0 Comments

Women as related to Technology

Contents~ HARD-DISK Woman:~ WINDOWS Woman:~ EXCEL Woman:~ SCREENSAVER Woman:~ INTERNET Woman:~ SERVER Woman:~ MULTIMEDIA Woman:~ CD-ROM Woman:~ E-MAIL Woman:~ VIRUS Woman: The fact is, women who have succeeded in technology deserve

Web Design 0 Comments

55 Quick SEO Tips Even Your Mother Would Love

Everyone loves a good tip, right? Here are 55 quick tips for search engine optimization that even your mother could use to get cooking. Well, not my mother, but you

Web Design 0 Comments

The Ultimate Worpress SEO Checklist

ContentsStep 1: Use Pretty PermalinksStep 2: Optimize the Meta TagsStep 3: Avoid Duplicate ContentStep 4: Use a SitemapStep 5: Nofollow Links you don’t want to Pass Juice toStep 6: Use

Web Design 0 Comments

Demystifying the “duplicate content penalty”

Duplicate content. There’s just something about it. We keep writing about it, and people keep asking about it. In particular, I still hear a lot of webmasters worrying about whether

0 Comments

No Comments Yet!

You can be first to comment this post!

Leave a Reply

This site uses Akismet to reduce spam. Learn how your comment data is processed.